Contact Center Staffing and Scheduling: Building a Long-Term Model
Learn the science of scheduling and get a handle on the most effective ways to staff for your call center’s short term, mid-term and long term service level goals.
View ArticleContact Center Operations: An Introduction to Seven Fundamentals
This virtual classroom course will help those in your organization – both inside and outside the contact center – understand how and why the contact center operates as it does.
View ArticleContact Center Staffing and Scheduling: Implementing Best Practices
Learn the proven scheduling practices that highly effective managers use to achieve greater service level efficiency and employee satisfaction.
View ArticleContact Center Staffing: Absenteeism and Adherence
Attend this virtual classroom course and develop a more effective way of keeping agents available.
View ArticleContact Center Staffing and Scheduling: Group Design and Other Considerations
Master the fine points of creating effective agent groups, routing calls accordingly and keeping team members motivated throughout the workday.
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